Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customersupport@the631gallery.com. 

If your return is accepted, we’ll send you a return shipping label, buyer pays for shipping, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at customersupport@the631gallery.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
glass collectibles are non returnable

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Return Confirmation & Store Credit Policy

Once we receive and inspect your return, we’ll notify you of the outcome. If approved, you’ll be issued store credit in the form of a digital gift card within 10 business days.

Please note that store credit can be used on any future purchase at The 631 Gallery and does not expire.

If it’s been more than 15 business days since your return was approved and you haven’t received your store credit, feel free to contact us at customersupport@the631gallery.com.